Terms and Conditions

1. Introduction and About These Terms

These Terms and Conditions (“Terms”) govern your access to and use of the Hut24 mobile application, including any related websites, services and features (together, the “Platform” or “Hut24”). The Platform is operated by Maccrose Ltd, a company registered in England and Wales under company number 16776777 with its registered office at 48 Harwill Crescent, Nottingham NG8 5JQ (“we”, “us”, “our”, or “Hut24”).

By creating an account, accessing or using the Platform, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not access or use the Platform.

These Terms should be read together with our Privacy Policy, which explains how we collect and use your personal data, and our Community and Safety Guidelines. Together, these documents form the agreement between you and us.

We recommend that you save or print a copy of these Terms for your records.

1.1 Who can use Hut24

To use the Platform, you must be at least 18 years old and have the legal capacity to enter into a binding contract. By using Hut24, you confirm that you meet these requirements. The Platform is intended for users located in the United Kingdom, and listings should relate to properties located within the United Kingdom.

1.2 Changes to these Terms

We may revise these Terms from time to time, for example, to reflect changes in the law, in regulatory requirements, or in how the Platform operates. When we make material changes, we will notify you through the app or by email. The date at the top of these Terms shows when they were last updated. Your continued use of the Platform after changes take effect means you accept the revised Terms.

2. Key Definitions

In these Terms, the following words have the following meanings:

• “Account”: the personal account you create to access the Platform.
• “Host” or “Landlord”: a user who lists a room or property for rent on the Platform.
• “Renter” or “Seeker”: a user who searches for, enquires about, or seeks to rent a room or property through the Platform.
• “Listing”: an advertisement for a room or property published on the Platform by a Host.
• “Content”: any information, text, images, photographs, messages, reviews or other material uploaded to or shared on the Platform.
• “Services”: the features and functionality made available through the Platform, including listing, searching, messaging, promotion and review features.

3. The Role of Hut24

Hut24 is an online marketplace and advertising platform that connects Hosts who wish to advertise rooms and properties with Renters who are looking for accommodation. We provide the technology and tools that enable users to create listings, search and filter accommodation, communicate, save favourites, submit booking interest, and leave reviews.

Any contract for the rental of a room or property is made directly between the Host and the Renter. We are not responsible for, and do not guarantee, the accuracy of listings, the condition or legality of any property, the conduct of any user, or the performance of any rental agreement. You are responsible for carrying out your own checks and exercising your own judgement before entering into any arrangement.

4. Your Account

4.1 Registration

To use most features of the Platform, you must register for an Account by providing your email address, mobile number, a password, and certain personal details. You may register as a Host or as a Renter. You must provide accurate, current and complete information during registration and keep your Account details up to date.

4.2 Identity verification and KYC

As part of registration, and at other times, we may ask you to complete identity verification (“KYC”, or Know Your Customer) checks. This may include verifying your email address, mobile number, photo identification, or other documentation. We may use trusted third-party verification providers to carry out these checks. A verified badge displayed on a profile indicates that certain checks have been completed; it is not a guarantee of any user's identity, character, or trustworthiness.

4.3 Keeping your Account secure

You are responsible for keeping your login credentials confidential and for all activity that takes place under your Account. You must notify us immediately if you believe your Account has been accessed without your permission. We are not liable for any loss arising from unauthorised use of your Account where you have failed to keep your credentials secure.

4.4 Account suspension and closure

You may close your Account at any time through the app settings or by contacting us. We may suspend, restrict or close your Account, or remove your access to the Platform, if we reasonably believe that you have breached these Terms, that your continued use poses a risk to other users or to us, or where we are required to do so by law. Where practical and lawful, we will give you notice before doing so.

5. Listings and Host Obligations

If you use the Platform as a Host, the following terms apply to you in addition to the rest of these Terms.

5.1 Creating listings

You may create listings by adding details such as photographs or videos, descriptions, rent and availability, house rules, and the location of the property. You must ensure that every listing is accurate, truthful, lawful and not misleading, and that it relates to a real property that you are legally entitled to advertise and let.

5.2 Host responsibilities and legal compliance

As a Host, you are solely responsible for complying with all laws and regulations that apply to letting your property. Depending on your circumstances, this may include, without limitation:

• ensuring you have the legal right to let the property, including any necessary consent from a mortgage lender, freeholder, head landlord or insurer;
• complying with housing, safety and licensing requirements, including gas safety, electrical safety, fire safety and Energy Performance Certificate obligations, and any House in Multiple Occupation (HMO) licensing requirements;
• carrying out any right to rent immigration checks required by law;
• protecting any tenancy deposit in a government-approved scheme where required;
• declaring and paying any tax due on rental income; and
• complying with anti-discrimination law and treating prospective Renters fairly.

Hut24 does not provide legal, tax or financial advice. If you are unsure of your obligations, you should seek independent professional advice.

5.3 Prohibited listings

You must not publish listings that are fraudulent, duplicated, misleading, discriminatory, or that advertise properties you have no right to let. We may edit, decline, suspend or remove any listing that we reasonably consider breaches these Terms or applicable law.

6. Renter Obligations

If you use the Platform as a Renter, you are responsible for carrying out your own due diligence before enquiring about, viewing, or committing to any property. This includes verifying the identity of the Host, inspecting the property in person where possible, confirming the terms of any rental agreement, and satisfying yourself that the arrangement is genuine and suitable.

Submitting an enquiry or expressing booking interest through the Platform does not create a binding tenancy or rental agreement. Any such agreement is concluded directly between you and the Host, separately from the Platform. You should never transfer money, pay a deposit, or share sensitive personal or financial information before you are satisfied that a listing and Host are genuine.

7. Fees, Promotions and Payments

7.1 Listing and promotion fees

Creating a basic Account and browsing the Platform is generally free. We offer optional paid features, including listing promotion and visibility packages that allow Hosts to boost listings for a selected duration. The price and scope of paid features are shown in the app before you purchase. By choosing a paid feature, you agree to pay the fee displayed.

7.2 Payment processing

Payments are handled through third-party payment providers, which may include Stripe, PayPal, Google Pay, Apple Pay and others. When you make a payment, you may also be subject to the terms and privacy policies of the relevant payment provider and, for in-app purchases, the terms of the Apple App Store or Google Play Store. We do not store full payment card details.

7.3 Rent and other payments between users

Where the Platform does not process rent payments, all rent, deposits and other sums due under a rental arrangement are paid directly between the Renter and the Host. If we introduce a rental payment feature in the future, additional terms will apply and will be made available to you before you use it.

7.4 Promo codes and discounts

We may from time to time offer promotional codes or discounts. These are subject to any specific conditions stated at the time, may be time-limited, and may be withdrawn or changed at our discretion.

7.5 Refunds and your cancellation rights

Paid features are generally non-refundable once the promotion or service has started, except where you have a legal right to a refund. Under the Consumer Contracts Regulations 2013, you may have a 14-day right to cancel a purchase of digital services; however, where you ask us to begin providing a paid feature within that period, you acknowledge that your right to cancel may be lost once the service is fully performed. Nothing in these Terms affects your statutory rights. For refund requests, contact us at info@briggrtech.com.

8. In-App Messaging and Communication

The Platform includes an in-app messaging feature that allows Hosts and Renters to communicate. You agree to use messaging only for genuine purposes related to listings and accommodation, and not to send spam, abusive, threatening, discriminatory or unlawful messages.

We may store and, where appropriate, review message content to operate the Platform, support our moderation and safety processes, respond to reports, and comply with our legal obligations. We strongly recommend that you keep your communications within the Platform; communicating off-platform may reduce the protections available to you and make it harder for us to assist if something goes wrong.

9. Reviews and Ratings

The Platform allows users to leave reviews and ratings, for example, after a stay. Reviews must be honest, based on genuine first-hand experience, and must not contain false, defamatory, discriminatory or offensive content. You must not post reviews in exchange for payment, or attempt to manipulate ratings. We may remove reviews that breach these Terms, but we do not routinely verify the accuracy of reviews and are not responsible for the opinions expressed by users.

10. User Content

10.1 Your responsibility for Content

You are solely responsible for any Content you upload, post or share on the Platform. You confirm that you own or have all necessary rights to your Content, and that it does not infringe the rights of any third party or breach any law.

10.2 Licence to us

By submitting Content to the Platform, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, display, adapt and use that Content for the purposes of operating, promoting and improving the Platform. This licence ends when your Content is removed, except where it must be retained for legal, safety or backup purposes, or where it has been shared with others who have not removed it.

10.3 Content moderation

We use a combination of automated tools and human review to moderate Content. Listings, messages and reviews may be filtered for prohibited keywords or phrases, and flagged content may be reviewed by our team. We may edit, hide or remove any Content, and may suspend or remove Accounts, where we reasonably consider this necessary to enforce these Terms, protect users, or comply with the law.

11. Acceptable Use

When using the Platform, you must not:

• use the Platform for any unlawful, fraudulent or harmful purpose;
• post false, misleading, discriminatory, defamatory, obscene or offensive Content;
• impersonate any person, or misrepresent your identity or affiliation;
• publish listings for properties you have no legal right to let, or post duplicate or fake listings;
• harass, threaten, abuse or discriminate against any other user;
• collect or harvest other users' personal data, or use the Platform to send unsolicited marketing;
• introduce viruses or malicious code, or attempt to gain unauthorised access to the Platform or its systems;
• interfere with, disrupt, or place an unreasonable load on the Platform; or
• copy, scrape, reverse engineer or attempt to extract the source code of the Platform, except as permitted by law.

If you become aware of any breach of these Acceptable Use rules, you should report it using the in-app reporting tools.

12. Safety, Reporting and Moderation

Your safety matters to us. The Platform provides tools to report listings, messages, profiles or other content that you believe are inappropriate, fraudulent or unsafe. When you submit a report, you can select a reason, and our moderation team will review the flagged content and take appropriate action, which may include removing content or suspending Accounts.

While we operate moderation and safety processes, we cannot guarantee that all harmful or fraudulent content will be detected or removed, and we are not responsible for the actions of users. You should always exercise caution, particularly when meeting other users in person or sharing personal information.

13. Intellectual Property

The Platform, including the Hut24 name, logo, software, design, text, graphics and other materials (excluding User Content), is owned by or licensed to Maccrose Ltd and is protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Platform for its intended purpose, in accordance with these Terms. You may not use our trade marks, branding or content without our prior written permission.

14. Third-Party Services and Links

The Platform may integrate with or link to third-party services, such as payment providers, identity verification providers, mapping services and app store platforms. We are not responsible for third-party services, and your use of them may be subject to their own terms and privacy policies. The inclusion of a link or integration does not imply our endorsement.

15. Availability of the Platform

We aim to keep the Platform available and working properly, but we do not guarantee that it will be uninterrupted, error-free or always available. We may suspend, withdraw, restrict or change all or part of the Platform for operational, maintenance, security, legal or business reasons. We will try to give reasonable notice of any major planned disruption where we can.

16. Disclaimers

The Platform is provided on an “as available” basis. To the extent permitted by law, we do not make any promises or guarantees about the Platform beyond those expressly set out in these Terms.

In particular, we do not verify, endorse or guarantee any listing, property, Host, Renter or user, and we are not responsible for the accuracy of listings or other user-generated Content, the condition, safety, legality or suitability of any property, the conduct, identity or reliability of any user, or the outcome of any rental arrangement, viewing, communication or transaction between users. You use the Platform and deal with other users at your own risk.

17. Our Liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any other liability that cannot be limited or excluded under applicable law, including your statutory rights as a consumer.

Subject to the paragraph above, we will not be liable for any loss or damage that is not reasonably foreseeable, for loss arising from the acts or omissions of other users or third parties, for loss of profit, business, opportunity or anticipated savings, or for any indirect or consequential loss.

Subject to the first paragraph of this section, our total liability to you arising out of or in connection with the Platform, whether in contract, tort (including negligence) or otherwise, shall not exceed the greater of the total fees you paid to us in the 12 months before the event giving rise to the claim, or £100.

If you are using the Platform for business purposes, additional limitations may apply, and certain consumer protections may not be available to you.

18. Indemnity

If you use the Platform in breach of these Terms or in breach of applicable law, you agree to be responsible for any reasonable losses, costs or claims that we suffer as a direct result, to the extent permitted by law. This section does not apply to losses caused by our own breach or negligence.

19. Suspension and Termination

These Terms apply for as long as you use the Platform. You may stop using the Platform and close your Account at any time. We may suspend or terminate your access in the circumstances described in section 4.4. On termination, the licences granted to you under these Terms end, but any provisions that by their nature should survive (including those on liability, intellectual property and governing law) will continue to apply.

20. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read our Privacy Policy carefully to understand how we collect, use and protect your personal data.

21. Complaints and Dispute Resolution

If you have a complaint about the Platform, please contact us first at info@briggrtech.com so that we can try to resolve it. We will acknowledge your complaint and aim to respond within a reasonable time.

Disputes between Hosts and Renters relating to a rental arrangement are a matter between those users. While we may provide tools and information to assist, we are not obliged to mediate or resolve such disputes and are not responsible for their outcome.

22. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you are a consumer, you may bring legal proceedings in the courts of England and Wales, and if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you are a business, the courts of England and Wales have exclusive jurisdiction.

23. General Terms

23.1 Entire agreement

These Terms, together with the Privacy Policy and any additional terms referred to in them, form the entire agreement between you and us regarding your use of the Platform.

23.2 Severability

If any part of these Terms is found to be unlawful or unenforceable, the rest will continue to apply.

23.3 No waiver

If we do not enforce a right or provision of these Terms, that is not a waiver of our right to do so later.

23.4 Assignment

You may not transfer your rights or obligations under these Terms without our consent. We may transfer our rights and obligations, for example as part of a business reorganisation, provided this does not reduce your rights.

23.5 Third-party rights

These Terms do not give any rights to any person other than you and us under the Contracts (Rights of Third Parties) Act 1999.

24. How to Contact Us